​- Sessions are Pacific Time (PT).  Depending on the time of the year, PT can be PST or PDT.

- Do not drive to our office or former training location.  Live Stream is a live, online event.  

- The sessions are not recordings.  There is no rewind button. 

- We are not responsible for the attendee's inability to get in the class (or on time) due to the following:

1) The attendee cannot find the link because they did not read their multiple emails that include the link repeatedly. 

2) The attendee did not check the link upon receiving the emails.  All live stream links are working links auto-generated by Demio.

3) The attendee's device is not working during the event date.

Links that work on our end using different devices mean something is wrong with your device.  Thus, do not wait until the last minute to check. Calling us last minute to assist with the links will cause further delay.  ​

4) "Work" or "Company" email used during registration and the attendee does not have access at home:  We are not responsible for your ability or inability to access your emails.  It is your responsibility to get those training information with you wherever you are doing the live stream.

5)  The attendee's internet is slow or device battery ran out. 

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CHECK THE FOLLOWING UPON RECEIPT OF ACCESS LINK:

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STEP A:

Make sure you have a dependable, working device with the following:

1.  Speakers that work (or headphones or portable speakers that are in working condition)

2.  Screen that works

3.  Dependable internet connection

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- If you have internet that keeps logging you out, then it is not a "dependable internet connection". If you cannot hear out of your smartphone "sometimes", then it is not dependable.

Solution:  Find another device.  Call your internet provider.  Do not use the device during the training.

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- You need to be familiar with your own device:  Know how to use the various volume settings. 

• We cannot give you orientation as to how you can change the volume setting of your device.  Devices may have multiple volume settings.

• If you do not have the 3 device requirements mentioned above, please avail these before the session; otherwise, do not take the course. 

Solution:  Get plug-in headphones or portable speakers.​

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If none of the above helped, then you do not have the requirements, i.e., you do not have a working device or a dependable internet.   Call us to cancel the course timely to get the refund.   

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STEP B:

1. CLICK on the unique link provided in your email to see if it works.  (You should see a countdown.)  Demio is the live stream platform we will be using.   No need to download an app.  Any updated device should work.

2. Using a desktop or a laptop?  CLICK here to run an audio/video check or go to https://event.demio.com/system. 

3. Using a smartphone?  CLICK here to run an audio/video check or go to https://tokbox.com/developer/tools/precall/

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STEP C:

- Find & set up your quiet area with minimal distraction and with a dependable, working internet connection.  

-  If available, have a back-up device such as an extra tablet, smartphone or laptop and practice using the unique link on it.

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DURING DAY OF EVENT:

- Open your device and make sure it is fully charged or plugged-in.  (Smartphones can be used- you may need to swipe left or right to see the slides, instructor or chat room.)

- Use the unique event access link provided by Demio to get in the "room".

- Click on link or copy/paste to your browser to get in the "room".

- Count down should be showing if it is before the start time.

- Web live stream "room" will open 8:45am (Pacific Time).

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- Audio issues?  Slides are not 'moving'?  Try these steps:

1.   Refresh the page. 

2.   Log out or close the window and log back in.

3.   Check your device volume settings.  It usually has multiple audio settings.

4.   Read the instructions above: "CHECK THE FOLLOWING UPON RECEIPT OF ACCESS LINK STEP A" 

5.   Be patient.  Your device might have a slight delay connecting with the audio.

• If you cannot hear the instructor yet everyone else can hear the instructor, this means something is going on with your device.

• Please do not yell at our staff if you are frustrated because you cannot hear out of your device yet everyone else in the class can hear the instructor.  Perhaps try the steps below or contact the IT.  Inappropriate, unruly behavior is not tolerated and will cause the attendee to be banned from the class- no refund.

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IF YOU HAVE COMPUTER ISSUES:

Please do not call us to help you fix your device.  Unfortunately, one of the requirements for this course is having a dependable, working device.  Maybe these steps can help:

1.  Clear your cache.  Go to your computer settings and clear your browser cache history.

2.  Check your browser.  The browser might be old and not updated.  Sometimes work computers are not updated and employees have limited access.  Here are the minimal versions required for each browser-

• FOR DESKTOP browsers:  Google Chrome 55+, Firefox 53+, Safari 12.1+, Microsoft Edge 42.  

• FOR MOBILE browsers (examples are smartphones such as iphones or tablets such as galaxy or ipads): iOS and Android OS.  

• Don't know your browser?  Click here. For instructions on how to update your browser, visit your browser's help pages. We recommend using one of these browsers:

• Google Chrome

• Firefox

• Microsoft Edge

• Safari

3.  Call your IT, computer or phone company.  (Apple, Dell, Verizon, AT&T and Microsoft have numbers you can call and they really do help.) 

4.  Use a different device, like a tablet or another smartphone.